Offer information

Broadband Knowledge and Planning Specialist

Eutelsat Group

Sector / reference area

Telecommunications

Carrying out the work activity

Torino

Number of positions available

2

Type of contract

Fixed-term contract

Expected salary

27.000,00-30.000,00 + meal tickets

Description

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are:

The Broadband Knowledge and Planning Specialist manages technical documentation and operational procedures for the NOC (design, release, improvement, monitoring)  in coordination with Connectivity Operations and Business Unit teams. He/She also analyses Service Operations process KPIs (internal and external) to improve the management of customer incidents and platform events.

You want to make a real difference in the world by joining us on our mission to be the most trusted partner for GEO-LEO global satellite connectivity, finally bridging the digital divide.

Join us today because connecting your world changes everything.

Where you’ll be: Turin, Italy

Candidate requirements

• Bachelor’s or Master’s Degree in STEM subjects, preferably related to Telecommunications, with 2-3 years of experience in technical writing or operations management • Strong analytical skills and meticulous attention to detail • Good understanding of Incident, Event, Problem and Change Management processes, with a view on the ITIL practices • Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, (e.g. Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e.g. MS Office suite) • Excellent English and Italian languages written and oral skills. French is a plus • Strong interpersonal communication skills • Experience in team coordination is an asset

Planned activities

• Design, draft, review and release of new technical documentation and procedures, in coordination with technical writers • Supervise and coordinate the review and evolution of existing technical documentation and procedures • Organize the integration of troubleshooting and escalation flows and processes with the ITSM and monitoring tools • Act as a reference point, in the technical department, for ISO-related compliance activities involving documentation